Key Responsibilities:

1. Monitor Customer Order Email Inbox:
   • Regularly monitor and promptly respond to customer inquiries and order-related emails.
   • Prioritize and manage emails effectively to ensure timely resolution of customer requests.
2. Review and Enter Customer Purchase Orders:
   • Thoroughly review customer purchase orders to understand requirements and specifications.
   • Maintain a comprehensive checklist to ensure all necessary components of customer purchase order are reviewed.
   • Verify accuracy of order details including quantities, pricing, and delivery information.
   • Correlate customer purchase order with New Dimensions quote.
   • Attach engineering drawings, material specifications, and any other relevant documentation to customer purchase orders as required.
   • Enter all orders and shipments into the system.
3. Review Customer Portals
   • Review customers portals for accuracy with shipment information.
   • Follow up with customer if information does not match.
4. Provide Exceptional Customer Service:
   • Serve as a primary point of contact for customers, providing timely and professional assistance.
   • Communicate with the production teams to gather feedback for customers.
   • Address customer inquiries, concerns, and issues promptly and effectively, striving to exceed customer expectations.
   • Build and maintain strong relationships with customers, demonstrating a commitment to customer satisfaction.

Qualifications:

• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
• Proficient use of Microsoft Excel
• Proficiency in email correspondence and familiarity with customer relationship management (CRM) systems.
• Ability to prioritize tasks effectively and manage time efficiently.
• Collaborative mindset with a willingness to work closely with cross-functional teams.
• Problem-solving skills and the ability to handle challenging situations with patience and professionalism.
• Knowledge of technical/engineering terminology and concepts (preferred but not required).

Education:

• High school diploma or equivalent required; additional education or training in customer service or related fields is a plus.

Working Conditions:

• This role primarily operates in an office environment.
• Regular interaction with customers via email and occasional phone calls.
• May require occasional overtime or weekend work during peak periods.

Shift: First

Pay Range: $23-$26 based on experience.

Benefits:

• Insurance after 30 days
• Paid Time Off
• 401(k)

Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.